Use your phone

Getting started with ConnectLine and your landline phone
The ConnectLine phone adapter makes it possible to use Streamer Pro with a traditional analogue landline phone. The solution supports both incoming and outgoing phone calls. During a phone call, your hearing aids are used as a headset. Streamer Pro, which you wear around your neck, is used as a microphone. Together, they enable hands-free operation.


Installing the phone adapter
To connect the ConnectLine phone adapter to a phone line and landline phone, place the phone adapter in a suitable spot near your landline phone or base station.

• Connect the phone adapter to a power outlet.

• Unplug the phone line from the landline phone (or base station) and plug it into the phone adapter “IN” connector

• Take the phone cord that came with the phone adapter, and plug it into the phone adapter “OUT” connector and into the landline phone (or base station).

• Lift the handset from your landline phone – you should now be able to hear the dial tone from the handset speaker.

•Then pair the streamer with the phone adapter.

Watch here to see how:

[iframe src="//wdh.23video.com/12841282.ihtml/player.html?token=7e32573bf0f538175845a5e32877ee32&source=embed&photo%5fid=13003650" width="900" height="655" frameborder="0" border="0" scrolling="no" allowfullscreen="1" mozallowfullscreen="1" webkitallowfullscreen="1"][/iframe]
Phone - connectline phone adapter

How to answer and end
an incoming call

Make sure that you are able to speak into Streamer Pro’s microphone inlet. When your landline home phone rings, you will hear an incoming call alert in your hearing aids. The phone indicator on the phone adaptor will blink green, and at the same time the phone button on the streamer and the status indicator will blink green.

Briefly press the phone button on the streamer (A) to answer the call. You will hear a small confirmation beep in your hearing aids. The phone button and status indicator on the streamer and the phone indicator on the phone adaptor will now be steady green. To end the call, simply briefly press the phone button on the streamer and the green phone button on the streamer turns off.

Watch how here:

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Phone - answer and end incomming calls

Note: If your main phone or base station does not have a detachable plug for the landline connection, you should either try using an alternative phone or contact a technician to complete the installation.

How to make an outgoing call

Make sure that you are able to speak into the Streamer’s microphone inlet.


To make a call, briefly press the Streamer’s phone button (A). The hook is now off and you will hear a dial tone in the hearing aids. The phone button on the Streamer and phone indicator on the phone adaptor will turn steady green.

Pick up the handset on your landline home phone (or press “Call” on the portable phone) and dial the phone number (B) as you normally do to make a call.

After a short while you will hear the call tone in your hearing aids indicating that the call is now connected through your Streamer and hearing aids. You can now put the handset back on (or press “end call” on the portable phone).

To end the call, simply briefly press the phone button on the Streamer.

Watch how here:

[iframe src="//wdh.23video.com/12841282.ihtml/player.html?token=30a5249cd07f29a973e90a2ee73c3e4b&source=embed&photo%5fid=13003656" width="900" height="655" frameborder="0" border="0" scrolling="no" allowfullscreen="1" mozallowfullscreen="1" webkitallowfullscreen="1"][/iframe]
mobilephone - outgoing calls

Note: Make sure to put the handset correctly back on the phone – otherwise the phone line will block incoming calls.



More support

For more instructions on how to use ConnectLine phone adapter with Streamer Pro and older versions of the Streamer, find help here:

More downloads, FAQs and videos

How to use office phones

The use of office phones with hearing aids can be challenging because of the different brands of office phones used. 

See our instruction videos and download manuals here.

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