How to

Get started with the ConnectLine App

Start with the ConnectLine Application.
The ConnectLine App works with all Oticon wireless hearing devices through the Streamer Pro.

A guide for the ConnectLine App

The guide to the ConnectLine App adresses:

• How to pair
• Streamer as default headset
• Install ConnectLine App
• App overview
• App functions and features
• Settings
• Troubleshooting

Read the guide for Apple devices and for Android devices

apple-compatible-serial-number-ending-in-A

See if your Streamer Pro works with iPhone, iPad, or iPod?

The ConnectLine App for iPhone, iPad and iPod touch works with:
• Streamer Pro 1.3 A
• Streamer Pro 1.2 App

You can check if you have one of these streamers by checking the serial number on the bottom of the Streamer Pro. If the second letter in the serial number is an “A”, then it will work with the ConnectLine App for iPhone, iPad and iPod touch. If there is not a serial number on the bottom of the streamer, that probably means that the streamer is an earlier version and will not work with iPhone, iPad or iPod.

If your Streamer Pro is an older version, please visit your local hearing care professional who can help you get the latest Streamer Pro model supporting iPhone, iPad and iPod touch.

The ConnectLine App is compatible with iPhone X, iPhone 8 Plus, iPhone 8, iPhone 7 Plus, iPhone 7, iPhone SE, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, iPhone 5s, iPhone 5c, iPhone 5, 9.7-inch iPad Pro, 12.9-inch iPad Pro, iPad Air 2, iPad Air, iPad (4th generation), iPad mini 4, iPad mini 3, iPad mini 2, iPad mini, and iPod touch (5th and 6th generation) and requires Streamer Pro 1.2 App or later. When downloading the ConnectLine App on iPad, search for iPhone apps on the App Store. The ConnectLine App for Android smartphones and tablets requires any Streamer Pro with firmware 1.3 or later. Please visit www.oticon.global/support for more details on compatibility.

android-compatible-serial-number-ending-in-A3

See if your Streamer Pro works with an Android smartphone or tablet?

The ConnectLine App for Android smartphones and tablets works with all versions of Pro Streamer:
• Streamer Pro 1.3A
• Streamer Pro 1.2 App (with updated firmware 1.3)
• Streamer Pro 1.1 (with updated firmware 1.3)
• Streamer Pro 1 (with updated firmware 1.3)

The ConnectLine App for Android smartphones and tablets works with Android 4.x. and later versions. The Streamer Pro requires the 1.3 firmware update in order to work with the ConnectLine App for Android devices.

To check your Streamer Pro’s firmware follow these steps:

1. Turn off your streamer
2. Press both the Power and TV button*, hold for one second and then release
3. Check the light indicators on the Streamer Pro

* Please make sure to press the TV button in a way, so that you can see the TV button light.

 Firmware version

 Visual indicators

 1.0 firmware-version-10-visual-indicator 
 1.1  firmware-version-11-visual-indicator
 1.2  firmware-version-12-visual-indicator
 1.3  firmware-version-13-visual-indicator

Example: If the TV and MIC button light turns on, your Streamer Pro has the 1.2 firmware and needs an update in order to work with the ConnectLine App for Android devices. If your Streamer Pro has a firmware older than 1.3 or you are unsure which Streamer Pro you have, please visit your local hearing care professional. Your hearing care professional can update your Streamer Pro to the latest firmware.

Apple, the Apple logo, iPhone, iPad, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google LLC.

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    How to connect hearing aids with different devices such as your TV or phone using ConnectLine.

  • Downloads and Support

    Find videos and instructions on how to use all Oticon hearing aids and accessories.

  • Find a hearing centre

    Get a hearing test and receive help and advice from authorised Oticon hearing care professionals.