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Improve counselling with our interactive solutions

Oticon Counselling combines the best practices of today’s most successful hearing care professionals and Oticon’s extensive experience with the highest level of interactive counselling solutions.

If you wish to enhance your counselling and rehabilitation processes, Oticon Counselling can help you. The interactive application helps you to identify realistic goals for optimum client satisfaction. With Oticon Counselling, you can motivate clients and their relatives and provide them with a valuable insight into the benefits of using a hearing solution.


Get Oticon Counselling

Oticon Counselling runs on both a PC and an iPad.It can be downloaded here or installed from the Genie DVD.

System requirements – PC
to use Oticon Counselling, you need a newer Windows PC. You also need a minimum of 400 MB free disk space available for the PC version. You must have Windows XP or later versions.

Download Oticon Counselling for PC

System requirements – iPad
To use Oticon Counselling on a tablet you need iPad 2 or newer (the new iPad) and approximately 500 MB free storage on the iPad. You must have iOS 7 or later versions.

Download Oticon Counselling for iPad 

(Username: Password: oticonINT2016)

Contact your Oticon sales representative if you need Oticon Counselling in another language.

Please note

Oticon Counselling is a large application, almost 250 MB. Please expect the download and installation process to take up to 60 minutes depending on your internet connection and PC hardware. Also, please ensure that your PC or tablet is connected to a power supply before beginning the download and installation procedure.

Ida Institute debunks common myths about counselling

  • counselling-myth-too-time-consuming

    Counselling Myth: Too Time-Consuming

    Did you know that just two minutes of uninterrupted listening is enough time to allow 80% of patients the time to express their story?

  • counselling-myth-not-cost-effective

    Counselling Myth: Not Cost Effective

    Since it doesn’t require large expenditures on technology, equipment, or facilities, it’s possible to increase customer satisfaction and improve care at a low cost.

  • counselling-myth-too-emotional

    Counselling Myth: Too Emotional

    There is increasing evidence that incorporating empathy into patient care has led to better clinical outcomes.

  • counselling-myth-patients-already-satisfied

    Counselling Myth: Patients Already Satisfied

    Producing the best service and running a profitable clinic requires more than simply reducing complaints.

  • Fitting with Genie

    Oticon’s fitting and counselling tool, Genie, is designed to provide top quality fittings that meet the individual needs of each user.

  • Downloads and Support

    Find videos and instructions on how to use all Oticon hearing aids and accessories

  • Product News

    Stay up-to-date with the latest product news.

  • Become an Oticon Professional

    Do you want to sell Oticon products? Get in touch with your local Oticon representative.